Twilio

Twilio is the cloud communications company that invented the category of programmable communications infrastructure — and in doing so, made it possible for any developer, at any company, of any size, to build rich, reliable, real-time communication capabilities into their products without becoming a telecommunications company themselves. Founded in 2008 by Jeff Lawson, Evan Coyne Maloney, and John Wolthuis, Twilio launched with the radical proposition that phone calls, SMS messages, and other communication channels should be accessible through simple, well-documented APIs, just like any other cloud service. That proposition proved so compelling that Twilio has since become the foundational communications infrastructure for hundreds of thousands of businesses worldwide. Twilio's product portfolio spans the complete spectrum of customer communication channels. Twilio Programmable SMS, Voice, and Video provide direct access to global telecommunications infrastructure through developer-friendly REST APIs. Twilio Flex — the company's cloud contact center platform — provides an infinitely customizable customer service infrastructure that enterprises can adapt to their exact operational requirements. Twilio SendGrid delivers transactional and marketing email at massive scale for some of the world's most demanding senders. Twilio Verify provides phone number verification, multi-factor authentication, and fraud detection capabilities that protect millions of user accounts every day. The acquisition of Segment — the leading customer data platform — has positioned Twilio as a data-driven engagement company connecting communication capabilities to rich customer behavioral data. Twilio's developer-first approach has created one of the most loyal and most technically sophisticated customer bases in the enterprise software industry, with developers who have embedded Twilio deeply into their product architectures and rely on the platform for mission-critical customer-facing functionality. With communication infrastructure operating in over 180 countries and direct carrier connections that ensure maximum deliverability and minimum latency, Twilio offers the global reach that modern enterprises require. For any organization seeking to build customer engagement, authentication, or real-time communication capabilities into its products with the reliability and developer experience that demanding applications require, Twilio is the most trusted communications infrastructure partner in the world.